The link doesn’t work / I can’t open the file

Please try:

Open the link in a different browser (Chrome is often best)

Try on a different device (desktop if you purchased on mobile)

Disable browser extensions temporarily (ad-blockers can interfere)

If it still doesn’t work, email [email protected] with:

a screenshot of the issue

the device + browser you’re using

the email you used at checkout

I used the wrong email at checkout

Email [email protected] and tell us:

the incorrect email used

the correct email you want access sent to

product name + date of purchase

I need my access email resent

No problem — email [email protected] and we’ll resend your access instructions.